Our company aims for parallelism in terms of quality products, and services. Once you purchase a product, it is automatically subjected to a warranty. Machines, diamond blades, and core bits are warranted for 1 year. For polishing tools and motors, a 90-day warranty is given. Within the promised time, we can replace, or repair the product for free, given there are no defects from misuse and mishandling.
Here are the malpractices that will lead to warranty dissipation:
1. Altering the product or its components
If the product or machine you own suddenly needs repair, don't hesitate to call us at +1 512-348-8528 and ask for assistance. Please do not have your Highland Park saw serviced at any unauthorized repairmen shops as we won't be held responsible for any damages following that.
Furthermore, changing its components with parts that you've bought from other stores rather than our website, will also void the warranty. We sell parts for every replaceable component that our machines have. With that being said, our store website is the best place to purchase replacement parts that are worn out, or damaged.
2. Running ANY other coolant than Highland Park Lapidary Cool Cut Cosmetic Grade Mineral Oil
We put emphasis on how crucial it is to choose the right coolant for our saws. Generally, we forbid the use of Diesel, Kerosene, etc. as coolants and oils of this nature will void your warranty.
For our machines, we only recommend a few coolants that will not only give you the best cutting experience, but will also keep your warranty safe. Preferably, we encourage pure mineral oil with a viscosity of 5-7 CST. We provided an in-depth explanation on what coolants should be used.
3. Using a different blade that is inadvisable
Highland Park Lapidary offers numerous variations when it comes to blades that are a perfect match for our saws. Our high quality and long-lasting blades: Greenline agate eater blades (our favorite), Segmented Diamond blades, and Thinline agate slicer blades, are available for purchase. We have a diverse options for you to choose from.
Our company produces a lot of products for our valued lapidary hobbyists and business owners. If there's any concern regarding our products, rest assured that all the components, tools, and equipment are present on our website. We also provide responsive customer service for further assistance.