If you have a problem with your machine, part, or accessory that you have bought from us, call us at 512-348-8528 or email us at support@hplapidary.com. We promise we'll respond.
Unfortunately, we realize that many other manufacturers are often unwilling to help customers once the product has been delivered and many people think that that is just how things are in the glass and lapidary hobby. We don't agree with this approach. We want you to be successful and have fun so we're investing heavily in the people, process, and technology to deliver good support to all our customers.